Customer Usage FAQs

How should I use my detailed usage information?

Your detailed usage information can serve as an analysis and planning tool. You can see how your daily or hourly usage patterns impact your overall consumption. That can help you adjust your usage to lower your utility costs. For example, if you feel your electric/natural gas usage is too high while you’re not home, installing a programmable thermostat or simply adjusting the one you own when you leave the house could help you save money. 

What usage information is available?

You can see daily and hourly usage for each KUB utility service you have that uses an advanced meter. And you can view your usage for up to a year as long as you’ve had an advanced meter. 

Will I be able to calculate my bill in advance using this usage information? 

Not exactly. The meter reading used to calculate your bill could be in the middle of the day. Also, the usage charts do not take into account other items (such as basic service charges) that may be included on your bill.

How can I receive Usage Threshold Notifications?

Threshold-based notifications are important in managing your overall monthly usage and allow you to accommodate budgets from a cost and usage perspective. 

In the usage charts, you can easily see what your current usage is. Below the charts, you can set up Usage Threshold Notifications. You can set up a daily or weekly notification for each utility when your usage exceeds the value you enter. This will ensure that you are notified should you exceed that threshold.

You can choose to receive your notifications by email or by text.

Can I export my usage data?

You can export the usage values from the chart by choosing Export to PDF.

Why do some days or times show no usage?

It is normal to see a day or time without any usage, especially for gas and water utilities. The main reason a day or time may show no usage is because of the size of the unit of measure. For example, residential gas is usually measured in hundreds of cubic feet (CCF). So if you have a day or time that doesn’t use at least a hundred cubic feet of gas, then the meter won’t move to the next unit of measure, so it won’t show any usage for that time frame. Just like the odometer on a car won’t move to the next number until a full mile has been reached, the gas meter won’t advance to the next number until the next hundred cubic feet of gas has been used.

Can I see more detailed usage data?

The usage charts have a multitude of features designed to help each user make the most sense of their data. One of the key tools for analysis is the ability to choose a day on the chart to 'drill in' to that single day with the usage in an hourly-organized format. Larger commercial and industrial customers have the additional ability to choose an hour to 'drill in' to that single hour with the usage in 5-15 minute intervals.

Where can I find more information about my utility rates?

You can view more information about KUB’s residential utility rates here. 

On my gas usage charts, how do I convert CCF to therms?

Meters are read using cubic feet while gas is billed using therms (100,000 BTUs). To learn more about how to convert from CCF to therms, visit KUB's website here and look in the "Natural Gas Rates" section. 

What should I do if I have questions about my advanced meters?

To speak to a Customer Service Representative call (865) 524-2911. You may also use the Contact Us form and enter your question in the comments section of the form.  A KUB representative will respond to your question during business hours Monday–Friday from 8 a.m. to 5 p.m.