KUB damage assessors (DAs) and line crews begin work to restore power to customers as soon as conditions are safe to do so.
Damage Assessors (DA) are sometimes on-site in pickup trucks before line crews to determine what materials and resources crews need to make each repair. Please drive with caution around DA vehicles, as they make frequent stops to inspect damage and collect information. Once DAs relay necessary information to KUB System Operations, they move to the next outage location to assess there. Line crews in bucket trucks are then able to begin work restoring power as quickly as possible using the information DAs provide.
During a typical outage, KUB uses the sequence below to determine the order of restoration. Each sequence is represented by different color outage markers on KUB's outage map.
For KUB's full power outage guide, click here.
View and report outages here or using KUB's new mobile app available at the App Store or Google Play.
Knoxville Utilities Board