What will change about my bill's design?
Your bill will have a new design that is easier to read and provides information to help you be more efficient and better understand your usage.
Will there be changes to the way I pay my bill?
No, you can still pay your bill the same way. The only change is the way the bill looks.
The new bill's usage charts are different. What has changed?
Like the previous bill design, the new bill design features usage charts for each service. You can see your current month's usage and your usage one year ago in the same month. Your new bill also shows you last month's usage, as well as your usage in that month the previous year. This, along with the information in the weather and billing cycle information in the “highlights” section of your bill, provide more insight into your usage.
Where can I find the information that was previously on the back of the bill?
Information about Round It Up, KUB's low-income home weatherization program, can be found here.
Information about Levelized Billing, a program that decreases billing spikes caused by changes in weather, can be found here.
Information about Paperless Billing, the electronic billing option, can be found here.
Information about Project Help emergency heating assistance program, can be found here.
Information about the Green Power program can be found here.
Information about KUB's tree pruning process can be found here.
To request a print copy of the information that was previously featured on the back of your bill or if you have any questions about the above programs, call 865-524-2911.