FAQs

We offer a base package that includes 1 gigabit (1,000 mbps) symmetrical upload and download speeds for $65 a month to residential customers. Research has shown that these performance levels are currently unavailable for most customers in our electric service area for that price and will allow customers to operate more devices more reliably.

Television, phone, and managed WiFi products are also available to residential customers. Phone and managed WFi products are available to business customers.

The Gig, 1 gbps, is equivalent to 1,000 mbps. Internet speeds indicate the maximum capability of the wired network service to the home, based on the recommended setup. Actual wireless speeds vary depending on WiFi 6 compatible devices. See HomePass question for more details about checking your speeds.

• A technician will come out 2-4 days before your installation appointment to complete the prep work of connecting the fiber from the pole to the box outside of your house. It is not required that you are home for this however, if they must enter a gate to reach the box, they will knock on your door to inform you.

• Your in-home installation appointment is set for a specific time and is scheduled for 4 hours but may not take the entire time.

• Someone over the age of 18 must be present for the entire installation.

• Check out our In-Home Installation Process here.

KUB does not expect there to be any costs associated with running fiber to a customer's home or the installation process itself.

KUB plans to install its fiber optic cables wherever the electric wires are installed. This means that, in most cases, when the electric lines are underground, the fiber will be underground, and where the lines are overhead, the fiber will be overhead.

Customers will not need a modem to receive our fiber internet services. We will provide a RJ45 Ethernet connection.

However, customers have options when it comes to wireless routers. Customers can provide their own router; we recommend a WiFi 6 router. Recommendations on routers by intended usage can be found here. KUB also offers Smart Gig Managed WiFi service for an additional $15 per month. This includes a compatible wireless router, the HomePass app, and additional technical support.

Smart Gig Managed WiFi service provides enhanced technical support to the customer for $15/month. By choosing to subscribe, we will provide customers with a compatible WiFi-enabling router and equipment throughout the home. Subscribers will have access to the HomePass app portal to view their wireless network at a device level. With this service we have removed the burden of self-home network management and will make sure that you get regular router upgrades so your network can perform optimally.

The HomePass application allows customers to have more control over their wireless service down to the device level. The app provides password and access controls, content and parental controls, network and device monitoring, and speed testing. HomePass allows for simple and easy management of your wireless network.

We will provide a separate bill for our Fiber services. KUB believes it can be useful for customers to manage their internet and other fiber service costs separately. It will also ensure that nonpayment for fiber services will not impact other services provided by KUB and vice versa.

Click here to learn more about your KUB Fiber bill.

Qualifying KUB customers may be eligible for a monthly internet discount toward internet service through our ConnectED program. For more information on ConnectED and how to qualify, click here.

KUB Fiber customers can use any email to start an account. Switching providers won’t impact your current email address, as email addresses and internet service are independent.

KUB has dedicated local technical and customer support staff to ensure that our customers' issues are fully understood when they arise.

For technical support contact 865-524-2911, 24/7/365 and follow the prompts for technical support.

For customer support contact 865-524-2911, 7am-9pm Monday - Saturday, and follow the prompts for fiber, then for residential or for business.

KUB’s Fiber Operations staff perform planned maintenance on fiber-related systems four times each year to ensure our Internet, TV, and Phone products are operating reliably for our customers. We make every effort to minimize service interruptions by consolidating all service-affecting work into the hours of 2 a.m. to 5 a.m. For more information visit https://www.kub.org/fiber-maintenance.

The schedule for the remaining 2024 planned maintenance periods can be seen below.

• February 13, 2025 starting at 2:00 a.m.

• May 8, 2025 starting at 2:00 a.m.

• August 14, 2025 starting at 2:00 a.m.

• November 6, 2025 starting at 2:00 a.m.

Smart Gig Managed WiFi customers have free technical support through this additional service. Anytime that a KUB technician needs to come to your home to add devices or troubleshoot in person, it will be free of charge.

KUB Fiber does not include WiFi extenders in their standard packages. However, Smart Gig Managed WiFi service includes a WiFi extender if needed to support your household.

Yes! The only stipulation with our TV and Phone services is that customers also have active KUB Fiber internet service. TV and Phone can be added on whenever customers wish to.

Fiber optic cables themselves are small, flexible strands of glass. They utilize light to transmit significant amounts of data. Coaxial, on the other hand, transmits data through electricity, at a much slower rate.

Fiber cables offer advantages in speed, reliability, latency and scalability compared to coaxial. KUB Fiber runs along our existing electric network as well, eventually offering the service to anyone that has access to KUB Electric.

Since MDUs can be more complex to install fiber infrastructure, you may need the cooperation of your landlord or property owner. Encourage them to contact KUB to discuss the possibility of getting KUB Fiber installed.

If you are a tenant and interested in KUB Fiber click below:

Tenant.

If you are a property owner and interested in connecting KUB Fiber to your properties click below:

Property Owner.

KUB Fiber is actively expanding its service within our existing KUB Electric territory. This means that once the buildout is complete, only households with KUB Electric will have access to KUB Fiber.

Taking care of your network is a task that pulls your IT team away from the core of your business, pulling their focus onto troubleshooting instead of innovating. With Smart Gig at Work Managed WiFi service, you get access to experts who can ease this burden on your staff. Specialists can take over the time-consuming process of managing reliable and secure network connectivity for your employees and customers.

KUB Fiber provides various internet service options for businesses as well as hosted phone services tailored to meet each business's unique needs.

Hosted Phone gives business customers the ability to not worry about their phone system. We provide all the phones, set up, and maintenance. This product goes above and beyond a typical phone line with direct dial extensions, auto attendants, conference calls, and more. Landlines do not offer as many features.

Symmetrical speeds mean your upload speed is the same as your download speed. Unlike other providers, where the upload speed is often lower than the download speed, symmetrical speeds offer equal performance for both.

Yes, KUB will make static IP addresses available for residential and business customers. There will be a monthly fee associated with this. Please contact our call center at 865-524-2911 if you would like to order one.

For more information on static IP's visit our Static IP FAQs

KUB TV can be accessed by downloading the KUB TV application on most connected devices. No additional equipment is required for smart televisions or televisions connected to Firesticks or similar hardware.

The packages have been designed with KUB customers in-mind and resemble traditional cable channel combinations. Explore our channel packages here.

TV Everywhere gives you access to network channels while outside your home. If you’ve used your provider’s credentials to sign in to a TV network’s app, you’ve used TV Everywhere. For information on how to use TV Everywhere with KUB TV, click here.

KUB offers a MyBundle quiz that helps you decide on the streaming bundle that is right for you based on the channels and shows you watch the most. That quiz can be accessed here.

Multiview allows viewers to watch multiple live streams simultaneously. Users can watch up to four live broadcasts at once, on a single screen. There are additional personalized viewing options that allow users to customize their screen layout even more.

Yes. KUB has standard home phone lines that offer unlimited long-distance calls, voicemail, call waiting, caller ID, call rejection, call forwarding, and more. This service can be easily added to your Fiber internet during checkout or at anytime after.