The Gig, 1 gbps, is equivalent to 1,000 mbps. Internet speeds indicate the maximum capability of the wired network service to the home, based on the recommended setup. Actual wireless speeds vary depending on WiFi 6 compatible devices. See HomePass question for more details about checking your speeds.

Smart Gig Managed WiFi service provides enhanced technical support to the customer for $15/month. By choosing to subscribe, we will provide customers with a compatible WiFi-enabling router and equipment throughout the home. Subscribers will have access to the HomePass app portal to view their wireless network at a device level. With this service we have removed the burden of self-home network management and will make sure that you get regular router upgrades so your network can perform optimally.

KUB offers a MyBundle quiz that helps you decide on the streaming bundle that is right for you based on the channels and shows you watch the most. That quiz can be accessed here.

Yes. KUB has standard home phone lines that offer unlimited long-distance calls, voicemail, call waiting, caller ID, call rejection, call forwarding, and more. This service can be easily added to your Fiber internet during checkout or at anytime after.

Taking care of your network is a task that pulls your IT team away from the core of your business, pulling their focus onto troubleshooting instead of innovating. With Smart Gig at Work Managed WiFi service, you get access to experts who can ease this burden on your staff. Specialists can take over the time-consuming process of managing reliable and secure network connectivity for your employees and customers.

KUB Fiber provides various internet service options for businesses as well as hosted phone services tailored to meet each business

Hosted Phone gives business customers the ability to not worry about their phone system. We provide all the phones, set up, and maintenance. This product goes above and beyond a typical phone line with direct dial extensions, auto attendants, conference calls, and more. Landlines do not offer as many features.

• A technician will come out 2-4 days before your installation appointment to complete the prep work of connecting the fiber from the pole to the box outside of your house. It is not required that you are home for this however, if they must enter a gate to reach the box, they will knock on your door to inform you.

• Your in-home installation appointment is set for a specific time and is scheduled for 4 hours but may not take the entire time.

• Someone over the age of 18 must be present for the entire installation.

• Check out our In-Home Installation Process here.

KUB plans to install its fiber optic cables wherever the electric wires are installed. This means that, in most cases, when the electric lines are underground, the fiber will be underground, and where the lines are overhead, the fiber will be overhead.

KUB’s Fiber Operations staff perform planned maintenance on fiber-related systems four times each year to ensure our Internet, TV, and Phone products are operating reliably for our customers. We make every effort to minimize service interruptions by consolidating all service-affecting work into the hours of 2 a.m. to 5 a.m. For more information visit https://tst.kub.org/fiber-maintenance.

The schedule for the remaining 2024 planned maintenance periods can be seen below.

• May 8, 2025 starting at 2:00 a.m.

• August 14, 2025 starting at 2:00 a.m.

• November 6, 2025 starting at 2:00 a.m.

Since MDUs can be more complex to install fiber infrastructure, you may need the cooperation of your landlord or property owner. Encourage them to contact KUB to discuss the possibility of getting KUB Fiber installed.

If you are a tenant and interested in KUB Fiber click below:

Tenant.

If you are a property owner and interested in connecting KUB Fiber to your properties click below:

Property Owner.