Quarterly Maintenance Updates Notice

Notice for Quarterly Maintenance Updates to KUB Fiber

KUB’s Fiber Operations staff perform planned maintenance on fiber-related systems four times each year to ensure our Internet, TV, and Phone products are operating reliably for our customers. KUB Fiber makes every effort to minimize service interruptions by consolidating all service-affecting work into these hours.

The maintenance windows are from 2 a.m. to 5 a.m. when data shows service usage is low. During these planned maintenance windows, internet, phone, and TV services may be interrupted, depending on the work being done. Each service may also experience more than one of these interruptions during the maintenance as various updates and performance enhancements are applied.

The schedule for the 2025 planned maintenance windows can be seen below.

  • February 13, 2025 starting at 2:00 a.m.

  • May 8, 2025 starting at 2:00 a.m.

  • August 14, 2025 starting at 2:00 a.m.

  • November 6, 2025 starting at 2:00 a.m.

If you have any additional questions or concerns, we have local representatives available to take your call at 865-524-2911 Monday through Saturday from 7 a.m. - 9 p.m. or you can email us at kubfibersupport@kub.org. For technical support contact 865-524-2911, 24/7x365, and follow the prompts for technical support.