KUB takes your privacy seriously. This policy outlines our procedures with the collection, use, and disclosure of Personal Information provided by you. By accepting service from KUB, you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing services. We will not use or share your information with anyone except as described in this Privacy Policy. KUB may use third party vendors to identify, contact or provide service to you. We will not sell or provide your information for purposes other than those described in this policy.

When conducting business with KUB, we may require you to provide certain personally identifiable information, including but not limited to first name, last name, email, phone number, social security numbers, financial information, and current and previous addresses. The information that we request will be retained by us and used as described in this privacy policy.

Under the Tennessee Public Records Act (Tennessee Code Annotated, 10-7-503), KUB must release some customer information to Tennessee citizens who request it. We do not, however, release Social Security numbers or financial information. We do not release customer specific energy and water usage data except for aggregate monthly billing information. We also do not release any information on customers who bring a valid protection document to a KUB Customer Service Center.