Bills & Payments
Protect Yourself Against Scams
Your safety is important to us. Protect yourself against scams. KUB will not knock on your door and demand payment for your utility services. We will not call or text you threatening to disconnect your service and demand payment via MoneyPaks, Green Dot Cards, Money Grams, or other prepaid credit cards.
If there are questions about your account status or if you feel you are the target of a scam, call KUB at 865-524-2911. If you feel you have been victimized, you should also contact your local law enforcement agency's non-emergency number to report the scam attempt.
Automatic Bank Draft Payments
AutoPay is a free, automatic bank draft option that ensures your bill will always be paid on time.
Learn MoreOne-Time Bank Draft Payment
SelectPay is a free, one-time transaction that is reflected on your KUB account immediately.
Learn MorePay With Credit Card
We have partnered with Paymentus to accept debit and credit card payments at no cost to you. Payment methods can be saved and managed for future use.
Please note the maximum allowable payment amount is $2,000.
Pay by phone using KUB’s automated system. Call 865-524-2911 and follow the prompts to make a payment. Please have your KUB account number available.
Learn MorePay In Person
We have partnered with PaySite and local retailers to allow you to pay in person in the Greater Knoxville area. Our payment location map will help you find your nearest location.
Learn MoreOther Payment Options
Mail your check or money order payable to “Knoxville Utilities Board” to:
P. O. Box 59029
Knoxville, TN 37950-9017
Pay by phone using our automated system by calling: 865-524-2911
Be sure to include your account number on your check.
Help Your Neighbors
Make a donation to Project Help to provide heating assistance to those in need.
Visit a KUB Customer Service Center to purchase a KUB gift card for someone in need.
Round your bill up to the next dollar to support weatherization for low-income households.
Learn MorePaperless Billing
Paperless Billing is a safe and convenient way to receive and pay your bill electronically.
Learn More