Bills & Payments
Protect Yourself Against Scams
Your safety is important to us. Protect yourself against scams. KUB will not knock on your door and demand payment for your utility services. We will not call or text you threatening to disconnect your service and demand payment via MoneyPaks, Green Dot Cards, Money Grams, or other prepaid credit cards.
If there are questions about your account status or if you feel you are the target of a scam, call KUB at 865-524-2911. If you feel you have been victimized, you should also contact your local law enforcement agency's non-emergency number to report the scam attempt.
Automatic Bank Draft Payments
AutoPay isKUB's recurring monthly bank draft program.Learn More
Securely save your bank account or card information with the freedom to decide when your KUB payment is made.Learn More
Other Payment Options
Mail your check or money order payable to “Knoxville Utilities Board” to:
P. O. Box 59017
Knoxville, TN 37950-9017
Pay in person at various kiosks and retail locations in the Greater Knoxville area.
Pay by phone using our automated system by calling: 865-524-2911
Help Your Neighbors
Make a donation to Project Help to provide heating assistance to those in need.
Visit a KUB Customer Service Center to purchase a KUB gift card for someone in need.
Round your bill up to the next dollar to support weatherization for low-income households.Learn More
Paperless Billing is a safe and convenient way to receive and pay your bill electronically.Learn More