Customer Information Center: 524-2911
Our customer service representatives are available Monday through Friday, 7 a.m. to 6 p.m. to assist you with billing inquiries, service orders, or questions. Please have your customer account number ready. Call 865-524-2911 and select the appropriate self-service option from the menu. Our automated system supports both speech and Touch-Tone entry, and is available in both English and Spanish.
24-Hour Emergency Service: 524-2911
Call any time to report leaks, outages, or other emergencies. When the automated voice recording begins:
- Natural gas leak/emergency - press 1
- Electric outage/emergency - press 2-2
- Water emergency - press 2-3
- Wastewater emergency - press 2-4
- Account balance - press 3-1
- Payment options - press 3-2
- Credit extension (residential accounts only) - press 3-3
In-Person Customer Service Options
KUB provides options to pay your KUB bill in person or speak with a customer service representative at a Customer Service Center.
View in-person locations here.