Effective April 1, 2020, KUB New Service will no longer be serving walk in customers until further notice.  Please use the following for submitting information to New Service:

Plats for review and approval should be emailed to NSVPlats@KUB.org
For services related to utility maps email NSVMaps@KUB.org
Executed contracts, checks and all other documentation should be mailed directly to the New Service Representative at:          

KUB, New Service
Attn: New Service Rep Name
P.O. Box 59017
Knoxville, TN 37950

Looking to establish new utility service for your home or business? KUB’s New Service department is the entry point into KUB for customers who are either seeking new electric, gas, water or wastewater service or are seeking to upgrade or relocate existing utility facilities.

Below are just some of the items New Service can help you with:

• Residential new service
• Commercial new service
• New residential developments
• New commercial developments
• Utility Availability
• Outdoor Lighting
• Irrigation meters
• Wastewater Capacity Reservation Program
• Renewable energy programs

Your first step in establishing utility service with KUB is to call us at 865-558-2555 with your new service request. A KUB New Service Representative can provide information on various installation options and arrange a site visit, if necessary.